Frequently Asked Questions
How do I get to Thai Kosai?
We have two branches: Spitalfields
(nearest tubes are Liverpool Street and Aldgate East); and Holborn
(near Holborn station)
For appointments today in Spitalfields, please call or text. For appointments today in Holborn, please book online. For all appointments later in the week, please use our online booking
. For appointments more than a week away, you plan further ahead than we do!
How do I request the therapist I want to see?
First, you need to request your therapist by name. When booking online, there is an option to add information about your booking; you can request a therapist there. We will try to accommodate your request but we may not be able to at peak times (12.30-14.00 and 17.00-19.00). Booking a therapist by name means they cannot follow our usual 'rotation system'. So if you are late or do not show up for a request booking, your therapist may choose not accept future request bookings from you. Thank you for understanding!
How should I prepare for my massage treatment?
Nothing special, but try to avoid alcohol for 24 hours before, and avoid eating a big meal on the day of your massage.
Is Thai Kosai wheelchair accessible?
Our Spitalfields branch is accessible (it has one treatment room on the ground floor). Unfortunately all the treatment rooms in our Holborn branch are downstairs. If you have any specific requirements or restrictions please email firstname.lastname@example.org and we will do our best to accommodate you.
Will I need to provide my medical history?
If you are a first-time visitor to Thai Kosai, you will be asked to complete a short questionnaire covering medical history. This is for your safety, and to allow us to best tailor your treatment to your needs
If I am pregnant is it safe to have a massage?
We are sorry to say we cannot provide pregnancy massage (our insurance has particular requirements). If you are in your first trimester it is NOT recommended to have a body massage at all. If you would like to look for a massage elsewhere (in your 2nd or 3rd timesters) then we recommend you consult your GP first, and then find specialists in pregnancy massage
Can I shower at Thai Kosai?
Yes, you may shower after your massage if you wish (subject to bathroom availability), but please note that your masseuse will remove any oil with hot towels at the end of your treatment so you may well not need one. Customers coming from outdoor workplaces may wish to shower at Thai Kosai before treatment
Are the rooms air conditioned?
Yes, each of our treatment rooms is individually air conditioned for your comfort.
What is the dress code when receiving a body massage?
Most of the treatments we provide require application of oil. This can be aromatic or odour-less (your choice). You should remove clothing to a level with which you are comfortable. You are encouraged to leave your underwear on, and if you are concerned about getting oil on your underwear we can provide a disposable pair (fashionable they are not – but they do the job!). In any case, you’ll be covered at all times with a towel from upper thigh to waist
Do I have to undress in front of my therapist?
No. Your therapist will show you to your treatment room and then leave you in private to undress. She will knock before re-entering
What is your cancellation policy?
When you make a reservation, we make sure that a room is prepared and a therapist is available. If you do need to cancel your appointment, please please let us know as soon as you can. If you made an online booking then if you make sure we get at least 2 hours’ notice of a cancellation or rescheduling then we will refund your deposit (and we like to think we are reasonable in other circumstances!)
Do you sell gift vouchers?
We're sorry but we've suspended new gift voucher sales until we figure out a way of selling them efficiently in a way that lets them easily be used in both branches. You can always make online bookings in someone else's name!
Am I supposed to tip the therapist?
It is completely up to you! If you do, you can be assured that your therapist(s) will keep 100% of the tip. Please note that tips must be paid in cash; our therapists can't use the card machine to accept gratuities. Thank you!
Do you offer sexual services?
Absolutely not. Our services are entirely therapeutic and non-sexual. We will not tolerate sexual requests or inappropriate harassment of our staff