FAQ 2016-10-23T10:51:52+00:00

Frequently Asked Questions

We are a short walk from Liverpool Street station, near Spitalfields market. And we are within 300m of Aldgate East underground station
For appointments today, please call us or text our mobile. For appointments later in the week, please try out our online booking. For appointments more than a week away, you plan further ahead than we do!
Nothing special, but try to avoid alcohol for 24 hours before, and avoid eating a big meal on the day of your massage
If you are a first-time visitor to Thai Kosai, you will be asked to complete a short questionnaire covering medical history. This is for your safety, and to allow us to best tailor your treatment to your needs
Yes, you may shower after your massage if you wish (subject to bathroom availability), but please note that your masseuse will remove any oil with hot towels at the end of your treatment so you may well not need one. Customers coming from outdoor workplaces may wish to shower at Thai Kosai before treatment
Yes, each of our treatment rooms is individually air conditioned for your comfort
Most of the treatments we provide require application of oil. This can be aromatic or odour-less (your choice). You should remove clothing to a level with which you are comfortable. You are encouraged to leave your underwear on, and if you are concerned about getting oil on your underwear we can provide a disposable pair (fashionable they are not – but they do the job!). In any case, you’ll be covered at all times with a towel from upper thigh to waist
No. Your masseuse will show you to your treatment room and then leave you in private to undress. She will knock before re-entering

When you make a reservation, we make sure that a room is prepared and a therapist is available. If you do need to cancel your appointment, please please let us know as soon as you can. If you made an online booking you will have paid a £10 fixed deposit – if you make sure we get at least 12 hours’ notice of a cancellation we will refund the deposit (and we like to think we are reasonable in other circumstances!)

We are looking into card payment solutions – we have a card machine which we’re still getting to grips with so if possible you’re advised to come with cash!
Yes! We currently have vouchers for a “one hour massage of your choice” designed as a perfect gift. Just drop in to buy one, or we can arrange postage
If you are in your first trimester it is generally not recommended to have a body massage. If you are more than three months pregnant we would suggest you discuss first with your GP. Check out our blog post here for more information
It is completely up to you! If you do, you can be assured that your therapist(s) will keep 100% of the tip
Absolutely not. Our services are entirely therapeutic and non-sexual. We will not tolerate sexual requests or inappropriate harassment of our staff