Frequently Asked Questions
How do I get to Thai Kosai?
We are a short walk from Liverpool Street station, near Spitalfields market. And we are within 300m of Aldgate East underground station
For appointments today, please call us or text our mobile. For appointments later in the week, please try out our online booking
. For appointments more than a week away, you plan further ahead than we do!
How should I prepare for my massage treatment?
Nothing special, but try to avoid alcohol for 24 hours before, and avoid eating a big meal on the day of your massage.
Will I need to provide my medical history?
If you are a first-time visitor to Thai Kosai, you will be asked to complete a short questionnaire covering medical history. This is for your safety, and to allow us to best tailor your treatment to your needs
If I am pregnant is it safe to have a massage?
We are sorry to say we cannot provide pregnancy massage. If you are in your first trimester it is not recommended to have a body massage, and since we don’t have the special beds or bolster cushions to comfortably provide pregnancy massage after the first trimester, unfortunately we will not be able to help. Please consult your GP before seeking any massage while pregnant.
Can I shower at Thai Kosai?
Yes, you may shower after your massage if you wish (subject to bathroom availability), but please note that your masseuse will remove any oil with hot towels at the end of your treatment so you may well not need one. Customers coming from outdoor workplaces may wish to shower at Thai Kosai before treatment
Are the rooms air conditioned?
Yes, each of our treatment rooms is individually air conditioned for your comfort.
What is the dress code when receiving a body massage?
Most of the treatments we provide require application of oil. This can be aromatic or odour-less (your choice). You should remove clothing to a level with which you are comfortable. You are encouraged to leave your underwear on, and if you are concerned about getting oil on your underwear we can provide a disposable pair (fashionable they are not – but they do the job!). In any case, you’ll be covered at all times with a towel from upper thigh to waist
Do I have to undress in front of my therapist?
No. Your masseuse will show you to your treatment room and then leave you in private to undress. She will knock before re-entering
What is your cancellation policy?
When you make a reservation, we make sure that a room is prepared and a therapist is available. If you do need to cancel your appointment, please please let us know as soon as you can. If you made an online booking you will have paid for your massage in full – if you make sure we get at least 2 hours’ notice of a cancellation or rescheduling then we will refund you (and we like to think we are reasonable in other circumstances!)
Do you sell gift vouchers?
Yes! We currently sell vouchers online for 60 or 90 minutes. You can either receive these yourself to give to the recipient, or we can send it directly to the recipient. Just click here
to buy one!
Am I supposed to tip the therapist?
It is completely up to you! If you do, you can be assured that your therapist(s) will keep 100% of the tip
Do you offer sexual services?
Absolutely not. Our services are entirely therapeutic and non-sexual. We will not tolerate sexual requests or inappropriate harassment of our staff